Shipping Policy
Order Processing:
We strive to process all orders within 1-3 business days.
Please note that certain factors may impact processing times, such as incomplete payments, insufficient address details, or high demand during peak seasons. If any issues arise, we will contact you via email to resolve them before proceeding with your order.
Shipping Time:
Typically, our shipping times are 7-10 business days within the Europe and 10-12 business days for international destinations.
Please be aware that some factors affecting shipping are beyond our control, such as:
- Weather conditions
- Holiday seasons
- Shipping carrier errors
While we cannot control these variables, we will keep you informed with any updates we receive.
Taxes and Duties:
Please be aware that any customs taxes or duties imposed by your country on incoming packages are not covered by your purchase. You are responsible for these charges. For details on rates, please contact your local customs office.
Important: Zunis is not responsible for any delays caused by customs clearance in the destination country. Customs authorities control the timing of package releases, which is outside of our control.
Order Cancellation:
If you need to cancel an order after payment, please contact us as soon as possible. While we will do our best to assist, cancellation cannot be guaranteed once an order is forwarded to the warehouse. If the order has already been processed or shipped, you will need to initiate a return to obtain a refund.