Refund Policy

Refund Policy

Return Period

We offer a 14-day return policy, meaning you have 14 days after receiving your item to initiate a return request.

Return Conditions

To be eligible for a return, the item must be in its original condition, unworn or unused, with tags intact, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To initiate a return, please contact us at contact@zunishome.com. Items returned to us without prior return authorization will not be accepted. Please note that customers are responsible for covering the return shipping costs.

For any questions regarding returns, you can always reach out to us at contact@zunishome.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the issue and correct it promptly.

Exchanges

The quickest way to ensure you receive the desired item is to return the original item and, once the return is approved, place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

For customers in the European Union, you are entitled to cancel or return your order within 14 days, without needing to provide a reason. As with our standard return policy, the item must be in its original condition, unworn or unused, with tags intact, and in its original packaging. Proof of purchase is also required.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at contact@zunishome.com.